Contact Us
Questions about our reviews, a correction to flag, or feedback on a casino you've tried? The team behind American Casinos reads every message and aims to respond within two business days.
Reach Us by Email
The fastest way to get a response is by emailing us directly at [email protected]. Whether you're asking about how a particular platform was assessed, querying a bonus term we've covered, or pointing out something we may have missed, we take all correspondence seriously.
We aim to reply within 48 hours on business days. During busy periods it may take a little longer, but every message receives a personal response — not an automated reply.
What You Can Write to Us About
- Review accuracy: If you believe information on one of our casino write-ups is outdated or incorrect, let us know. Include the platform name and the specific detail in question and we'll verify it promptly.
- Editorial suggestions: Think there's a platform or topic we should cover? We're open to suggestions, though we only review and list options that meet our editorial and licensing standards.
- Responsible gambling concerns: If you're worried about your own gambling or someone else's, please visit our responsible gambling guidance first — it lists the support services and tools available to US players. You're also welcome to email us, and we'll point you toward the right resources.
- Site issues: Broken links, display problems, or anything that looks technically wrong — please describe what you saw and which page it was on.
- Partnerships and commercial enquiries: We consider these on a case-by-case basis. Note that commercial relationships do not influence our editorial rankings — see our about page for how we assess and rank platforms.
A Note on Individual Casino Support
We are an independent comparison site, not a casino operator. We cannot access your account, process withdrawals, resolve disputes on your behalf, or intervene in any transaction. For any issue with a specific platform — account queries, payment problems, bonus disputes — contact that platform's customer support directly. Most of the sites we cover offer live chat, email and sometimes phone support.
If a casino is not resolving your complaint, the appropriate step is to contact the relevant licensing authority or, where applicable, a recognised alternative dispute resolution (ADR) service. Our site covers US-facing platforms; online gambling regulations vary by state, so the body to approach will depend on where you are located.
Responsible Gambling — Always Available
If gambling is causing you or someone you know harm, please do not wait to seek support. Resources are available around the clock:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Our responsible gambling page covers self-exclusion programmes, deposit limits, and how to use the tools built into most licensed platforms. Setting those limits before you play is one of the most effective steps you can take.
Terms and Editorial Standards
Use of this site is governed by our terms and conditions. Our editorial process is independent: commission earned through referrals does not determine which platforms are ranked highest or how they are described. Ratings reflect our research and verification process, not commercial arrangements.
We look forward to hearing from you at [email protected].